Privacy Policy

This Privacy Policy explains how Ride Workshop processes personal data when you use the website, contact the workshop, or request bicycle servicing and repairs. It applies to customers, prospective customers, and other individuals whose information we handle in connection with our operations in India.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data We Collect

We may process contact details, service request information, bicycle intake details, inspection notes, quote and approval records, payment and collection records, communication history, and limited technical data such as device or browser information. Where relevant, we may also record service summary details, parts compatibility notes, and maintenance reminders linked to a customer file.

We collect only the information needed to handle inquiries, bookings, and workshop services.

How We Collect Data

We receive personal data when you contact us by phone, email, contact form, or in person, when you bring in a bicycle for inspection or repair, when you approve scope or parts, and when you make or complete a payment. We may also obtain limited technical data automatically from the website and basic operational records from our systems.

Most information comes directly from the customer during booking, intake, and service follow-up.

Cookies We Use

We may use essential cookies to support site functions, session cookies to maintain form or booking activity, and limited preference cookies to remember basic settings. If analytics or similar tools are enabled, they are used to understand site performance and improve usability. We do not use cookies to collect more information than is reasonably needed for these purposes.

The site uses a small number of cookies for operation and basic measurement.

Cookie Controls

You may manage cookies through your browser controls, including blocking, deleting, or restricting them. Some website functions may not work properly if certain cookies are disabled. Where the site presents cookie choices, your selection will be applied to the extent supported by the browser or device you use.

Browser settings can be used to limit or remove non-essential cookies.

How We Use Data

We use personal data to respond to service inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, order compatible parts, complete quality checks, provide collection summaries, process payments, maintain service records, send operational reminders, and handle legal or accounting obligations. We may also use limited technical data to keep the website secure and functioning properly.

Processing is tied to workshop operations and related administration.

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or other workshop operations. We may also share limited information with parts suppliers or logistics providers when needed to confirm compatibility, order replacement items, or arrange collection and delivery. These parties are expected to use the information only for the services they provide to us.

Operational partners receive only the information needed for the task they perform.

Legal Disclosures

We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, prevent fraud or misuse, or protect the rights, property, or safety of Ride Workshop, our customers, or others. Any such disclosure is limited to what is reasonably necessary in the circumstances.

Disclosure may be required to comply with law or to protect legitimate interests.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. You may also object to direct marketing communications where such communications are used. Some requests may be limited if we must keep information for legal, accounting, or service record purposes.

Available rights depend on the nature of the data and the reason it is held.

Requests

How to Make a Request

To exercise a privacy right, send a clear request identifying the data or activity concerned and provide enough information for us to verify your identity and locate the relevant record. We will review the request and respond within a reasonable period under applicable law.

We may need to verify identity before acting on a request.

Data Retention

Personal data is retained for the period needed to manage inquiries, complete workshop services, maintain service history, resolve disputes, and meet accounting or legal obligations. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form where retention is still necessary.

We keep records only for as long as they are needed for service, accounting, or legal purposes.

Policy Updates

Changes to This Policy

If we make material changes, we will update the policy on the website and may provide an additional notice where appropriate. The revised version will apply from the date it is posted unless a different effective date is stated.

We review this notice when our practices or legal obligations change.

Privacy Contact

Contact Information

Email contact

[email protected]

Telephone contact

+91 81233 64325

Postal address

Brigade Gardens, Church Street, IN

Privacy contact

[email protected]